Home > Exchange and return policy

In Almunawara online store, we are keen to provide the best customer service, so all your purchases are subject to exchange within 7 days from the date they arrive to you and only 3 days for a return, all you need is:

  1. Contact customer service at 920007664 during official working hours or via e-mail to [email protected]
  2. Ensure that the product remains in its original condition, as the product has not been used in any way. Used products or products with damaged packaging will not be received as return goods.
  • Excluded from the exchange and return policy: perfumes, books, and fast-moving food items.
  • If you completed your order using a credit card, the value of what you paid will be refunded to the used card. Please note that it may take from 7 to 14 business days for the value to appear on your bank statement from the date we returned the value.
  • In the event that a damaged item arrives or does not work properly, the item can be returned to us with the same packaging and condition in which it was received. Once we receive the item, we will inspect it, and as soon as it becomes apparent that there is damage or a defect in it, we will take steps to pay your dues, whether it is the price of the item or the cost of shipping.
  • According to the Ministry of Commerce, all of the following cases require replacement and return, and Almunawara store will bear all costs for it:
  1. In the event that the commercial data do not match the truth, as there is a difference between the aforementioned characteristics of the product before purchase, as the product is not suitable for what was requested for it or for what was announced.
  2. If there has been tampering with the size, size, or both of the products, or their date, weight, or source
  3. Replacement or return in the event of a defect in the quality of manufacture of the product or goods.
  4. The customer has the right to replace or recover "defective" goods, goods and machinery, in the event of fraud even after the expiry of the specified period, so that the damage is not done by the customer.
Products that are not returned
Perfume products, books, as well as fast-moving food items
Shipping policy
  • The shipping cost depends on the weight and location, within a period not exceeding 3-5 days, and the product will be delivered to your address registered at the time of purchase.
Shipping company
  • Shipping is done by Aramex Shipping Company currently, if you have any problem with shipping or if the product did not receive you on time, please contact us via email [email protected]
attention please
  • If the product is examined and it is found that there is no manufacturing defect, the product will be returned to the customer, bearing 35 riyals, the cost of return shipping, and the products that do not comply with the conditions of the return will be rejected. Upon receipt
attention please
  • The order is delivered to the business or home address and the purchase price is paid upon receiving the order. Please ensure that you receive the correct order and receive the guarantee, if any. And please do not open the product until after receiving it and receiving its invoice.
NB
  • The order is shipped directly from our warehouse in Madinah on the same day or the following business day, and any delay in the shipping period becomes the responsibility of the shipping company. After shipping the order and receiving the shipment number, the order becomes the responsibility of the customer so that he can contact the shipping company and inquire about the delivery date, or change the receiving address.


The customer will not deduct any expenses for shipping the item back to the site if the reason for returning it is a manufacturing defect or a wrongly shipped piece.

If the customer wants to return without a manufacturing defect in the product. This can be done within 3 days from the date of receiving the item, and the shipping cost will be deducted only the amount of 35 riyals, which is the value of returning the shipment to the site.

In the event that the customer wants to replace because of an item that was wrongly ordered by the customer or did not like the customer, the exchange can be made provided that the customer bears the cost of returning the product to the warehouse and the cost of sending the new order.


  • Are there cases that I will not be able to return any of the products?
    There are a number of specific cases where a product cannot be returned:
    • When submitting a return request after the specified time, which is 3 days from the date of receipt.
    • When the product is used, when it is damaged, or when it is not in the same condition that you received it.
    • Products with tampered or removed serial numbers.
    • Products without price tags, labels, original packaging, or lack of any accessories.
    • Fragile products.
  • If I receive a damaged item, how can I get my money back?
    When the item arrives in a damaged condition, you can inform us of this with photographing the product's status and sending it to the following email [email protected], or via the WhatsApp number, and the team will create a shipping bill to return the product and you will have to return the item to us in the same condition that you received it in the same Original packaging. As soon as we receive the item, we will inspect it, and if it is found that there is a defect or damage, we will immediately start the procedures for returning your money to you.
  • The item I received was not the same as the one you ordered, how can I return it?
    At the beginning, we apologize for this unintended mistake. In this case, you can inform us of this with photographing the status of the product and sending it to the following email [email protected], or via WhatsApp number, and the team will create a bill of lading to return the product. As soon as we receive the item, we will send the item that was previously ordered - if it is available - if it is not available, the product will be refunded to you.
  • I changed my mind and no longer want the item that I bought, can I return it? How do?
    Of course, you can return the item you no longer want, as we pluck it The buyer has the right to get exactly what he wants from the goods he wants, in addition to his right to change his mind regarding his purchase of a commodity. In this case, all you have to do is contact us to cancel your order and we will return your money in full within 24 hours from the date of the order, unless the order has been shipped, if the order has been shipped, the customer has 3 days to request the return of the order knowing that the shipping value for returning the product will be on the customer.
  • In the event that you have received the item, you will be able to return it within 3 days from the date you received it, provided that the item is not
    • Included in the list of goods that cannot be returned
    • The item is not listed with a card stating that the item cannot be returned
    • The item must be returned in the same condition that it was received with its cover. ● A copy of the invoice if the return is from local stores.
  • In all cases, you can contact the customer service team at (920007664) or via the following email: [email protected]
  • How can I get my money back on my credit card?
    Refunds are made very quickly and smoothly after the item is received. If you have paid for the item through one of the various electronic means (such as credit cards, etc.), then the amounts paid will be returned directly to your card. The time to receive money varies from person to person, depending on the requirements of your bank, as it sometimes takes a month to get your money back.
  • When I want to return the item that you bought, who will pay the shipping cost?
    When you want to return or exchange the item, Almunawara store does not bear any costs if the products arrived correctly.
  • The cash amount cannot be refunded for orders that were booked at customs and the customer refused to pay those fees
  • If the customer is inside the city, he can retrieve the products in one of our branches.

According to the Ministry of Commerce, all of the following cases require replacement and return, and Almunawara store will bear all costs for it:
  1. In the event that the commercial data do not match the truth, as there is a difference between the aforementioned characteristics of the product before purchase, as the product is not suitable for what was requested for it or for what was announced.
  2. If there has been tampering with the size, size, or both of the products, or their date, weight, or source
  3. Replacement or return in the event of a defect in the quality of manufacture of the product or goods.
  4. The customer has the right to replace or recover "defective" goods, goods and machinery, in the event of fraud even after the expiry of the specified period, so that the damage is not done by the customer.

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